Refund & Cancellation Policy

Last updated: 6/18/2026

Important: Please read this policy carefully before making a purchase.

Policy Overview

At Traxsmart Limited, we strive to ensure complete customer satisfaction. This Refund and Cancellation Policy outlines the terms and conditions for refunds, returns, and order cancellations.

By making a purchase on our platform, you agree to the terms outlined in this policy.

Order Cancellation

Before Shipping

You can cancel your order before it has been shipped. To cancel an order:

Go to "My Orders" in your account
Select the order you wish to cancel
Click "Cancel Order"
Provide a reason for cancellation (optional)

Order Status	Cancellation Availability	Refund Process
Order Placed	Yes - Immediate	Full refund within 2 hours
Processing	Yes - Within 1 hour	Full refund within 4 hours
Shipped	No	Return must be initiated after delivery
Out for Delivery	No	Return must be initiated after delivery

Note: Once an order has been shipped, it cannot be cancelled. You can return the product after delivery as per our return policy.

Refund Policy

Eligibility for Refund

We offer refunds under the following circumstances:

✅ Eligible Cases

Defective or damaged products
Wrong product delivered
Product not as described
Missing items from order
Cancelled orders

❌ Non-Eligible Cases

Change of mind
Product no longer needed
Found cheaper elsewhere
Opened software/products
Personalized/custom items

Refund Methods

Refunds are processed using the original payment method:

Credit/Debit Cards: 5-7 business days
Net Banking: 3-5 business days
UPI: 1-2 business days
Wallet: 2-4 business days

Return Process

Follow these steps to return a product:

Initiate Return

Request return within 7 days of delivery

Get Approval

We verify eligibility within 24 hours

Ship Product

Use provided return label

Receive Refund

After quality check (2-3 days)

Return Conditions

For a return to be accepted, the product must:

Be in original packaging
Have all tags and labels attached
Be unused and in original condition
Include all accessories and freebies
Have the original invoice

Refund Timeline

Stage	Duration	Description
Return Request	24 hours	Approval process
Pickup/Shipping	1-2 days	Product collection
Quality Check	1-2 days	After receiving product
Refund Initiation	1 day	After quality approval
Bank Processing	3-7 days	Depends on payment method

Total Time: Most refunds are completed within 7-10 business days from return approval.

Digital Products & Services

Software & Digital Downloads

Due to the nature of digital products, we generally do not offer refunds for:

Software downloads
Digital subscriptions
E-books and digital content
Online courses
Activated license keys

Exceptions

Refunds may be considered for digital products in cases of:

Technical issues preventing product use
Duplicate purchases
Product not as described
Unauthorized purchase

Note: For digital product refund requests, contact our support team within 24 hours of purchase.

Partial Refunds

In certain cases, partial refunds may be issued:

Situation	Refund Amount	Conditions
Minor Damage	Up to 50%	Product functional with cosmetic damage
Missing Accessories	Value of missing items	Main product received
Opened Package	Up to 30%	Product unused but packaging opened
Late Delivery	Shipping cost	Delivery beyond promised timeline

Return Shipping Costs

Free Return Shipping

We cover return shipping costs for:

Defective products
Wrong items delivered
Damaged during shipping
Product not as described

Customer-Paid Returns

Return shipping is at customer's expense for:

Change of mind
Ordered wrong product
No longer needed
Found better price

Free Pickup: For eligible returns, we provide free pickup from your location.

Exceptions & Special Cases

Non-Returnable Items

The following items cannot be returned or refunded:

Personalized or custom-made products
Perishable goods and groceries
Intimate apparel and swimwear
Software and digital products (after download)
Gift cards and vouchers
Health and hygiene products
Products marked "Final Sale"

Special Circumstances

We may make exceptions in cases of:

Bereavement or medical emergency
Natural disasters affecting delivery
Technical errors on our platform
Fraudulent transactions

Refund Support

For any questions about refunds, cancellations, or returns, please contact our customer support team:

Email:
info@traxsmart.in

Phone:
1800 889 5802

Support Hours:
Monday - Saturday: 9:00 AM - 6:00 PM
Sunday: 10:00 AM - 4:00 PM

Response Time:
Within 24 hours for email
Immediate for phone calls

Quick Resolution: Most refund and cancellation requests are resolved within 48 hours.

Policy Updates

We reserve the right to update this Refund and Cancellation Policy at any time. Changes will be posted on this page with an updated revision date.

Continued use of our services after any changes constitutes acceptance of the updated policy.

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