Privacy Policy
Last updated: 6/18/2026
Introduction
At Your Traxsmart, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
By using our services, you consent to the practices described in this Privacy Policy.
Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact details (email address, phone number)
- Shipping and billing address
- Payment information (processed securely through Razorpay)
- Account credentials
- Communication preferences
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser type
- Device information
- Cookies and usage data
- Pages visited and time spent on site
- Referring website details
Payment Information
All payments are processed through Razorpay. We do not store your credit card or bank account details on our servers. Razorpay handles all payment information in compliance with PCI-DSS standards.
How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Description |
|---|---|
| Order Processing | To process and fulfill your orders, including shipping and delivery |
| Customer Service | To provide customer support and respond to your inquiries |
| Account Management | To create and manage your account |
| Marketing | To send promotional communications (with your consent) |
| Website Improvement | To analyze website usage and improve our services |
| Legal Compliance | To comply with legal obligations and prevent fraud |
Data Sharing and Disclosure
We may share your information with:
Service Providers
- Razorpay: For payment processing
- Shipping Partners: For order delivery
- Email Service Providers: For communication
- Analytics Providers: For website analysis
Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders or legal processes
- Government requests
- To protect our rights and property
- To prevent fraud or security issues
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
- SSL encryption for data transmission
- Secure servers and firewalls
- Regular security assessments
- Access controls and authentication
- PCI-DSS compliance for payment processing
Payment Security
All payment transactions are processed through Razorpay, which is PCI-DSS compliant. We do not store sensitive payment information on our servers.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website.
Types of Cookies We Use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for website functionality | Session |
| Preference Cookies | Remember your settings and preferences | 1 Year |
| Analytics Cookies | Help us understand how visitors use our site | 2 Years |
| Marketing Cookies | Track effectiveness of advertising campaigns | 90 Days |
Managing Cookies
You can control cookie settings through your browser preferences. However, disabling essential cookies may affect website functionality.
Your Privacy Rights
You have the following rights regarding your personal information:
- Right to Access: Request copies of your personal data
- Right to Rectification: Correct inaccurate information
- Right to Erasure: Request deletion of your data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a readable format
- Right to Object: Object to certain data processing
- Right to Withdraw Consent: Withdraw consent at any time
- Right to Complain: Lodge a complaint with authorities
To exercise any of these rights, please contact us using the information provided below.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
| Data Type | Retention Period |
|---|---|
| Account Information | As long as your account is active + 2 years |
| Order Information | 7 years for tax and legal purposes |
| Marketing Data | Until consent is withdrawn |
| Website Analytics | 26 months |
| Customer Service Records | 3 years |
Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to our services. We are not responsible for the privacy practices of other websites.
We encourage you to read the privacy policies of any third-party websites you visit.
Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If you believe we have collected information from a child under 13, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
We ensure appropriate safeguards are in place to protect your information when transferred internationally.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically for any changes. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email:
info@traxsmart.in
Phone:
1800 889 5802
Address:
Traxsmart Limited
3rd Floor, 21 Princep Street
Kolkata, WB 700072
India
Data Protection Officer:
For privacy-specific concerns, contact our Data Protection Officer at: dpo@yourcompany.com